SoulTribe Studios Terms & Conditions

Welcome to SoulTribe Studios.
By booking a class, workshop, membership or event with us, you agree to the following Terms & Conditions. These help us create a smooth, safe and supportive experience for everyone who enters our space.

1. Classes, Cancellations & Refunds

Cancellations by Students

  • Refunds are available for cancellations made more than 24 hours before the class start time.

  • Refunds will be issued via the original method of payment:

    • If booked using a membership or class pass, the credit will be returned to the same membership/pass.

    • If paid by card, the refund will be returned to the same card.

  • Less than 24 hours’ notice counts as a late cancellation, and no refund or credit can be issued.

  • No-shows will not receive a refund or credit.

Minimum Numbers

  • Classes require a minimum of 3 bookings to run.

  • If a class falls below this number, the teacher may cancel the class.

  • You will be notified by email, and in this instance a full refund or class credit will be given.

Cancellations by SoulTribe

  • On rare occasions, we may need to cancel or amend a class due to teacher sickness, emergencies, or operational issues.

  • If this happens, you will receive a refund or class credit, and we will always do our best to offer an alternative option.

2. Memberships

General Membership Terms

  • Memberships run for the duration specified:

    • Starter – 2 weeks

    • Root, Rise, Thrive Monthly – billed monthly

    • Thrive Annual – runs for 12 months

  • Memberships cannot be paused, extended or rolled over due to illness, holidays, or lack of attendance, except where SoulTribe has cancelled a class.

Changes to Classes or Teachers

  • Memberships are for SoulTribe Studios as a whole, not specific class times or teachers.

  • From time to time, class times or teachers may change — this is normal in a studio environment.

  • No refunds (full or partial) will be issued if a teacher changes or a class time is adjusted.

  • We will always ensure that a variety of classes across the week is available for members.

Cancellation of Memberships

  • Monthly memberships can be cancelled with the notice period stated at sign-up (typically 30 days unless otherwise specified).

  • Annual memberships cannot be cancelled partway through the term.

3. Workshops, Events & Special Sessions

  • Workshops, retreats, ceremonies and special events often have limited spaces and require advance payment.

  • Unless otherwise stated, cancellations made more than 48 hours before an event will receive a refund.

  • Cancellations within 48 hours cannot be refunded.

  • If SoulTribe cancels an event, a full refund will be given.

4. Health, Safety & Personal Responsibility

By attending SoulTribe classes or events, you acknowledge and agree that:

  • Yoga and movement practices involve physical activity and carry a risk of injury.

  • You take part at your own risk and are responsible for listening to your body, modifying where needed, and informing your teacher of any injuries or medical conditions.

  • Our teachers are not medical professionals and cannot offer medical advice.

  • If you are pregnant or have a health condition, please seek approval from a healthcare provider before participating.

5. Studio Conduct & Respectful Behaviour

SoulTribe Studios is a community space built on kindness, inclusivity and mutual respect.

We ask all clients to:

  • Arrive on time. The door will be locked once class has started.

  • Silence mobile phones.

  • Treat teachers, staff and fellow students with respect.

  • Honour the shared, sacred nature of the space.

We reserve the right to refuse entry or membership to anyone whose behaviour is disruptive, unsafe or disrespectful.

6. Use of the Space & Personal Belongings

  • Personal belongings remain your responsibility at all times.

  • SoulTribe cannot be held liable for loss, theft or damage of personal items in the studio or surrounding areas.

7. Booking System & Communications

  • All class and event bookings must be made through our TeamUp booking system.

  • Confirmation emails and cancellation notices will be sent to the email address you registered with — please check it is up to date.

  • By booking, you consent to receive essential service emails relating to your classes and membership.

8. Privacy & Data Protection

  • Your data is collected and stored securely in accordance with UK GDPR regulations.

  • We do not share or sell your information to third parties.

  • You may update your preferences or request removal from newsletters at any time.

9. Amendments to These Terms

SoulTribe reserves the right to update these Terms & Conditions when necessary to reflect changes in practice or policy. The most current version will always be available on our website.

10. Contact

If you have any questions about these Terms & Conditions, please contact Lucy at lucy@soultribestudios.co.uk